GK
GoKwik
INTERNAL
Success Pod · FY 25–26
CN Tracker
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Password
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Credit Note Tracker
GoKwik Success Pod · FY 25–26
⚙ Admin Console
✦ AI Agent
↓ Export CSV
+ Log Credit Note
⚙ DOA Approver Console — manage approvers & SLAs per CN type
Close console
All CNs
Pending Approvals
Overdue
Approved
All CSMs
All types
All stages
Merchant
CSM
Type
CN Value
Stage
SLA Progress
Aging
Jira
Actions
Log credit note
✕
Merchant name *
CSM *
Select CSM
Jiten
Atul
Deep
Anjali
Mayur
Ritik Arora
Jyoti Yadav
Sakshi Vyas
Jiten Sharma
KGV Santhosh
CN type *
Select type
Retro price change (ARR < 12L)
Retro price change (ARR > 12L)
Old dues (≤ 50K)
Old dues (> 50K)
Outage / Tech issue
MDR / UPI revision
Policy change / Fixed fee reduction
CN value (₹)
Reason / description *
Date of issue
Jira project
CS – Customer Success
CHECKOUT – Shopify Checkout
CE – Customer Engineering
GKP – Gokwik Platform
GLOB – GlobalCheckout
Existing Jira ticket (optional)
Approval chain (DOA)
Milestone tracker
CN Detail
✕
Creating Jira Ticket
✕
AI
CN Intelligence Agent
Powered by Claude · GoKwik
✕
AI
Hello! I'm your CN Intelligence Agent. I can help you:
• Analyze overdue credit notes
• Draft approval escalation emails
• Summarize the CN portfolio
• Suggest next actions
What would you like to do?
Portfolio summary
Overdue CNs
Urgent today
Draft escalation
Send
✦